SupportCandy Timer

SupportCandy Timer is a premium add-on for the popular SupportCandy helpdesk plugin, designed to accurately track the time spent by support agents on individual tickets. Whether you're offering customer support, freelance services, or managing internal IT requests, this plugin ensures that you can monitor the actual time spent working on each support ticket, bringing clarity and accountability to your support process.

This add-on is especially useful for service providers who bill clients by the hour or want to measure the efficiency of their support staff. With easy-to-read logs and automated tracking, the SupportCandy Timer removes the guesswork and ensures transparent, data-driven performance insights.

Key Features of SupportCandy Timer:

• Automatic Time Logging: Automatically starts and stops the timer when an agent opens or closes a ticket reply window, minimizing manual work.

• Manual Time Entry: Add or edit time manually for full control over logged durations in case of off-platform work.

• Detailed Time Logs: View complete records of who worked on what ticket, when, and for how long.

• Agent-wise Reporting: Get a detailed view of how much time each agent is spending on support tasks.

• Ticket-wise Summary: See total time spent per ticket, useful for accurate billing and ticket audits.

• Integration with SupportCandy Core: Seamless integration into the existing SupportCandy interface with no additional setup required.

• Export Logs: Export time logs for reporting, analysis, or invoicing purposes.

SupportCandy Timer ensures you have full visibility over your team’s efforts and can easily quantify support work for both internal reviews and external clients. It also helps streamline time-sensitive workflows and encourages more productive support operations.

This plugin is ideal for:

• Freelancers and agencies offering pay-per-hour customer support

• Internal company helpdesks needing time-tracking data

• Client service teams managing multiple tickets with billable time

• WordPress site owners wanting better visibility into their support system

You can now download the SupportCandy Timer plugin for free from DevToolsStore, your go-to source for GPL-licensed digital resources. From WordPress themes and plugins to design templates, audio tracks, video assets, and development tools—DevToolsStore offers everything you need to enhance your web projects with top-tier tools and zero cost.